The Good Partner Warranty
Two years of coverage on your Smart Care® machine. This is an industry leading, use-it-right, we promise it works warranty built for operators who are serious about their program.
When you invest in the Smart Care® system, you are investing in a machine that is built to last and backed by people who answer the phone. The Good Partner Warranty is how we put that in writing.
Two years: that is the promise.
The Good Partner Warranty covers the Smart Care® TRIO and Smart Care® TWIN against significant defects in materials and workmanship for two years from the date of purchase. If something fails that should not have failed, we will repair or replace it at no charge.
What it covers
Significant defects in materials and workmanship on the Smart Care® TRIO and TWIN for two years from the date of purchase. Repair or replacement at no charge.
What it requires
The warranty is tied to using CRYSTAL® Chemistry in your machine. Not because we are trying to lock you in, but because the system is designed to work together. Off-brand chemistry can leave residue, affect performance, and cause the exact problems the system was built to prevent. Using CRYSTAL® Chemistry protects your machine and your warranty.
What it does not cover
Normal wear and tear, damage from improper use or storage, failure to perform preventive maintenance, unauthorized repairs, or modifications. If you roll the machine down a hill, that is on you.
If something goes wrong, here is what to do.
Step 1 — Call or email us first
Contact our team to describe what is happening and receive a Return Merchandise Authorization (RMA) number. No warranty service will be processed without an RMA number. 800.422.7686 | info@whittakersystem.com
Step 2 — Pack it properly
Use a heavy-duty cardboard box with adequate padding. That means bubble wrap, foam, protective material - all of the things. The machine needs to arrive safely for us to assess it.
Step 3 — Include your details
Pack a page with your name, company, address, phone number, description of the issue, and a copy of your invoice. If you do not have your invoice, contact us and we will locate it.
Step 4 — Ship to us
You are responsible for the cost of shipping the machine to our facility. We recommend insuring the shipment. Once we receive it, we cover return shipping on the repaired or replacement machine. Ship to: R.E. Whittaker Co., 3196 W Pittsburg Road, New Castle, PA 16101
Limited Warranty OF R.E. Whittaker Company Products
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. THE
LIMITED WARRANTY CAN ALSO BE FOUND ONLINE AT WWW.WHITTAKERSYSTEM.COM/R-E-WHITTAKER-TERMS-CONDITIONS/WARRANTY/ AND/OR IN
THE DOCUMENTATION WE PROVIDE WITH THE PRODUCT. WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCT WILL BE FREE FROM
SIGNIFICANT DEFECTS IN MATERIALS AND WORKMANSHIP. WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING
WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS
LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY
NOT APPLY TO YOU. OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR OR PROVIDE REPLACEMENT AS DESCRIBED BELOW IN THIS
WARRANTY STATEMENT
Who May Use This Warranty?
R. E. Whittaker Company located at 3196 W Pittsburg Rd, New Castle, PA 16101 USA ("we" or "us") extent this limited warranty only to the consumer
who originally purchased the product ("you"). It does not extent to any subsequent owner or other transferee. This limited warranty is valid only in the
United States.
What Does This Warranty Cover?
This limited warranty covers in materials and workmanship of Smart Care® TRIO and Smart Care® Twin (each, the "product") for the Warranty Period
defined below.
What Is The Period Of Coverage?
This limited warranty starts on the date of your purchase and lasts for two years (the "Warranty Period"). The Warranty Period is not extended if we
repair or replace the product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
What Does This Warranty Not Cover?
This limited warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow the product instructions
or to perform any preventive maintenance; (e) modifications; (f) unauthorized repair; (g) normal wear and tear; or (h) external causes such as
accidents, abuse, or other actions or events beyond our reasonable control. Further, this limited warranty does not cover: (i) ordinary adjustments,
which you can perform as outlined in the operator's manual; and (il) any product on which the serial number has been defaced, modified, or
removed.
What Are Your Remedies Under This Limited Warranty?
With respect to any defective product during the Warranty Period, we will, in our sole discretion, either repair or replace such product (or the defective
part) free of charge. We will also pay for shipping and handling fees to return the repaired or replacement product to you if we repair or replace the
defective product.
How Do You Obtain Warranty Service?
To obtain warranty service, you must:
1. Pack It Up
Use a heavy-duty cardboard box and plenty of padding-think bubble wrap, foam, and other protective material.
2. Get Your RMA #
Also known as the "Return Merchandise Authorization." We need this to process the claim. No warranty service will be provided without a Return
Merchandize Authorization number. You must contact The Whittaker Team at info@whittakersystem.com or 800-422-7686 to receive a Return
Merchandize Authorization number.
3. Include All of the Details
When you send the product for warranty service, please include a page with the following information:
• Name
• Company
• Address
• Phone
• Fax
• Description of what's going on with your product
• Copy of invoice, if you don't have access to yours, reach out to the Whittaker Team at info@whittakersystem.com or 800-422-7686.
Send the product and the above information to:
RE Whittaker Co.
3196 W Pittsburg Rd, New Castle, PA 16101 USA
You are solely responsible for the cost of shipping the product covered by this limited warranty to our facility. We recommend that you procure
insurance, at your sole cost and expense, on the product when you send the product to us.
What Limitations Apply to This Warranty?
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED
WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR
SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER
DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.